Frequently Asked Questions
Whether you are looking for brand new mobile phones, refurbished smartphone or pre-owned mobile for sale, order online at Mobile Group. Get the best wholesale price in the market right here!
What products do Mobile Group supply?
We supply sim free, used and refurbished mobile phone handsets.
Where are you based?
We have distribution outlets in both the UK & Ireland.
Can I visit your offices?
Unfortunately due to the high risk nature of the mobile phone business we no longer allow personal visits to our sites.
How do I know your company is legitimate?
Our team at Mobile Group have been successfully trading mobile phones for over 10 years. All our company details along with our official recorded accounts can be verified on companies house in the UK.
We do suggest all potential customers’ complete thorough due diligence of any potential supplier to ensure their legitimacy.
Are you still open during the COVID19 outbreak?
Yes. As a telecommunications company we are legally able to continue to work in both the UK and in Ireland. Our distribution network therefore operates as normal.
What methods of payment do you accept for wholesale transactions?
We accept payment via Telegraphic Transfer or BACS. We also accept credit/debit cards for UK & EU customers.
Please note; We don’t accept Paypal, cash or cheque payments.
Do you offer credit facilities?
Yes. We welcome enquiries from UK based corporate bodies or local authorities and aim to accommodate your business whenever possible. Please note, credit is only available to UK based companies.
Do I have to operate a business to buy from Mobile Group?
No is the simple answer. At Mobile Group we aim to offer our services to both companies & individuals alike.
Do you export?
Yes we ship to customers all over the world from both the UK and Ireland. We don’t however ship to countries deemed to be high risk such as but not limited to UAE (Dubai), Nigeria, Indonesia etc.
How long does delivery usually take?
Please be aware the COVID19 pandemic has limited our working capacity however we can usually ship out within 48 hours of receipt of cleared funds depending on stock location and availability.
We use UPS, FedEx & DHL couriers to ensure swift delivery across the world.
Where can I view pictures of your used handset grading?
Please click HERE to be taken to our grading page.
Are your used handsets original?
We supply only genuine original handsets. However given the nature of the used handset market we do not provide any warranty or guarantee as to the authenticity of the parts in our used handsets .
Are your new handsets original?
Yes. All our new handsets are original and factory sealed.
Do you have a minimum order?
Yes. We operate a strict minimum order quantity of 10 units per model. Should you wish to place a larger order please contact us to discuss your requirements. We can personalise our pricing based on your individual circumstances.
Do you supply single units or Drop-ship?
We are a wholesale mobile phone supplier and as such we don’t supply single units. Nor do we have the facility to drop-ship.
Do your handsets come complete with warranty?
Yes. All new handsets provided by Mobi Group are complete with full manufacturers warranty. All our used handsets come complete with a 3 month warranty. We are flexible with our used warranty for long terms customers.
How can I receive a copy of stock lists?
You can request a copy of our stock lists by clicking HERE and completing the form. Upon receipt of the completed form we will forward a copy of our latest prices usually within 60 mins during our hours of business
Please DO NOT call to request a price list we CANNOT give this information out over the telephone.
Can I talk to your sales Dept?
Yes of course. Please call the following number or add to your WhatsApp phonebook in order to chat directly with us:
UK +44 7587512345
We currently don’t use the Skype service.